We are thrilled to share some news from our recent trip to the USA – Woodhams Relocation Centre was awarded the Own It! Award from our partners, NEI Global Relocation. The Own It! award recognizes the service partners who best exemplify the NEI business approach to providing Service Exceeding Expectations: Offering value, Winning the customer’s confidence, responding Now, not later, Inspiring others with a positive attitude and Taking full responsibility.
Our Success Story
When global leader, Albemarle started a A$1bn plant in W. Australia, sourcing temporary housing presented unique challenges.
Located 2 hours from the capital city, Perth (the most remote city in the world), employees are offered 60 days’ accommodation in Kemerton. Most moves were domestic with a family and often a pet on board too!
At A$250/night, a serviced apartment would cost A$15,000 per employee and there was no corporate accommodation willing to accept pets. The first VIP employee refused to move without his dog, so NEI needed a solution quickly. They contacted Woodhams for help.
We sourced and leased a furnished property on behalf of NEI. This both reduced the costs considerably and saw employees happily living in their new location. Woodhams continues to manage the property on behalf of NEI and Albemarle – including paying rent, utilities, managing cleaners, laundering and inspections. The outgoing tenant simply leaves the keys on the kitchen table as they would in a serviced apartment.
This project had extremely high visibility with a ‘stop-go’ approach. Senior management in NEI and Albemarle were involved so it was critical that NEI could rely on Woodhams to ensure everything went smoothly. Despite the remoteness and time differences, we are always ready and available to support this VIP client. As a result of managing this property, Woodhams has assisted in ensuring Albemarle can transition its staff into regional Australia in a smooth and cost-effective way and provide reassurance that necessary due diligence has been followed.
We understand that companies want a relocation partner they can trust. NEI and our service partners work to earn the trust of our customers every day through our Own It! philosophy. We are very pleased to recognize those service partners who fully embrace the Own It! approach to meet and exceed our mission of providing Service Exceeding Expectations.
Michelle Moore, NEI Chief Global Mobility Officer
This is a huge honour for us and Anna Kavelj, Managing Director, was delighted to accept the award on behalf of our team in person in Omaha, Nebraska. It certainly felt a long way from home in Melbourne!